Before you can edit a survey that you don't own (haven't created yourself) in Qualtrics, two things must happen, in this order:

1. You need to have logged in to Qualtrics at least once with your Tufts username and password.
2. After you have logged in to Qualtrics at least once, the owner of the survey needs to add you as a collaborator by following these instructions under "Collaborating inside your organization", being sure to select you from the directory menu.
   

If the owner of the survey added you as a collaborator before you logged in to Qualtrics at least once, the owner of the survey needs to remove you from the collaboration screen so that the survey is NOT shared with you. Then, the owner of the survey can add you again as a collaborator, being sure to select you from the directory menu.

If you cannot access a survey you believe that you have been given collaboration rights to

Check with the survey owner that you have been added as a collaborator with permissions enabled. If the owner of the survey is no longer at Tufts, contact it@tufts.edu to change survey ownership.

 

Escalation Steps

If you cannot resolve the issue based on the above steps, contact Qualtrics support by following these steps:

1. Go to the Qualtrics Support page 

2. Click Contact Support in the top right
3. Click Sign in with SSO
4. Enter tufts for the organization ID and click Continue
5. Log in with your Tufts username and password
6. 
Click Get Technical Support
7. 
Choose Survey Platform
8. 
Scroll down to choose a support method

9. Follow the prompts